
FAQ's
How can I track my order?
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its journey. 📦
Can I change or cancel my order?
Can I change or cancel my order?
Please contact us as soon as possible if you need to make a change. We’ll do our best to help before your order is processed. 💙
Can I send it directly to someone as a gift?
Can I send it directly to someone as a gift?
Yes! Simply enter their address at checkout, and we’ll ship the orb directly to them. 🎁
What should I do if my order arrives damaged?
What should I do if my order arrives damaged?
Contact our support team with your order number and photos of the issue, and we’ll help you resolve it. 📦
How to put your own videos?
- Connect the orb to your device using the included Type-C cable. 🔌
- Turn on the orb and wait for your device to recognize it. 💻
- Resize your video to 480 × 480 pixels. 🎬
- Drag the video into the orb’s folder, and you’re done! ✨